Vilboa is a French DIY store specializing in ingenious tools and practical accessories for individuals, tradespeople, and workers. Our goal: to offer clever, efficient, and affordable solutions that truly simplify everyday tasks.

Smart DIY means using tools and accessories that save time, avoid headaches, and allow for easy repairs or installations, even without being an expert. We select only products that provide a real solution to a specific problem.

Vilboa was founded in November 2025, with the ambition to make DIY simpler, smarter and accessible to all.

Yes, Vilboa is a French shop based in Saint-Nazaire, registered under the status of self-employed.

Simply add the desired products to your cart, confirm your order, and then proceed to secure payment. You will then receive a confirmation email summarizing your order.

Yes, as long as your order hasn't been shipped. Contact us as soon as possible at contact@vilboa.com or on 07 82 44 30 63 (WhatsApp) so we can intervene in time.

Yes. Our tools are designed to be intuitive, simple, and effective, even for those without extensive experience. The idea is to make DIY more accessible, not more complicated.

Yes, many products are used by tradespeople, workers, and building professionals. We prioritize reliable, practical tools that are suitable for the terrain.

The average delivery times are:

• Order preparation: 1 to 3 business days
• Delivery in France: 6 to 9 business days
• Delivery in Europe: 7 to 12 business days

These delivery times may vary slightly depending on the carrier.

In France, delivery costs €2.90 and is free for orders over €29 .
In Europe, delivery costs vary depending on the destination and are indicated at the time of ordering.

You will receive an email (and sometimes a WhatsApp message) with a tracking link or number as soon as your order is shipped. If you have any questions, you can contact us for further information.

If your package is significantly delayed or appears to be stuck, please email us at contact@vilboa.com with your order number. We will investigate with the carrier and find a solution (reshipment or refund).

Yes, you have a legal period of 14 days after receipt to exercise your right of withdrawal, provided that the product is:

• Not used and not installed
• In perfect condition
• In its complete original packaging

Return shipping costs are the responsibility of the customer, except in the case of an error on our part (defective or incorrect product, or proven anomaly). In this case, we will cover the costs.

Once the returned product has been received and verified, the refund will be issued within a maximum of 14 days , via the same payment method used for the order.

Contact us as soon as possible (ideally within 48 hours) with photos of the product and packaging. If the defect is confirmed, we will proceed with a replacement or a refund, with return shipping costs covered.

All our products benefit from the legal guarantees in force in France: legal guarantee of conformity and guarantee against hidden defects.

We select tools and accessories based on three criteria: ingenuity, time savings, and reliability. We prioritize products that have been tested and approved, and are often used on construction sites by professionals.

We accept payments by credit card (Visa, Mastercard, American Express). Depending on your device and browser, Apple Pay or Google Pay may also be offered through Shopify.

Yes, your payments are processed through secure solutions (SSL, PCI-DSS, 3D Secure). Vilboa never has access to your full bank details.

You can contact us:
– by email: contact@vilboa.com
– via WhatsApp / phone: 07 82 44 30 63
– Monday to Saturday, from 9am to 5pm.
We usually respond within 24 hours.

Write to us directly at contact@vilboa.com or via WhatsApp. We will be able to give you a precise answer based on your situation.